Terms and conditions
General conditions of Sale
General conditions of Sale
Cocò & Design srl, registered office in Via Enrico Grazi 7, 52100 Arezzo, p.iva 02248080513 enrolled at the Chamber of Commerce of Arezzo, company register document number T223386151, makes available to all users the possibility to purchase products via the Internet Cocò & Design, (hereinafter referred to as “Products”), as well as a number of Services, including Delivery and Installation Services (hereinafter “Services”), through the website https://cocoedesign.com/en/ followed by “Site”), of which Cocò & Design is the sole proprietor.
By using the services available at https://cocoedesign.com/en/, you agree to the full terms and conditions of the General Terms and Conditions described herein (hereinafter “Terms”). These Terms apply to all orders made, by any means provided below, for all the items and services offered on https://cocoedesign.com/en/.
1. Acceptance of general sales conditions
This contract is a contract within the meaning of art. 50 and ss. Of Legislative Decree 6 September 2005, no. 206 (“Consumption Code”). The Contract, which deals with the sale of movable property between Cocò & Design srl and the consumer (hereinafter referred to as “Customer”), must be concluded with the acceptance, even partial, of the order by Cocò & Design. Acceptance will be sent by Cocò & Design to the e-mail address communicated by the Customer when ordering. By submitting an online order, the Customer declares that he has read and understood all of the information provided to him during the purchase procedure and has accepted and accepts these Terms and Conditions in full as provided by Cocò & Design. These Terms and Conditions, and in particular the information provided in Art. 52 of the Consumption Code will remain valid and effective until they are modified and / or integrated by Cocò & Design. Any changes and / or additions to the Terms will be effective from the date they are disclosed to the public and will apply to sales made on that date. The latest updated version of the Terms is available on the Cocò & Design website. Once the Purchase Procedure has been completed, the Customer is required to print or save an electronic copy of these Terms and Conditions of Sale.
2. Purchasing Method
After registration, the Customer can only purchase the Products in the Cocò & Design electronic catalogue at the time of the order delivery and can be viewed online at the address www.cocoedesign.com as described in the relevant information sheets. It is understood that the image attached to the Product Descriptor Card may not be perfectly representative of its features, but may differ according to colour, size, or accessories,if any, as may be shown in the illustration. The components and percentages shown in the descriptions are purely indicative and may vary according to different production needs. Remember that handmade items are unique and slightly different from each other. Correct receipt of the order is confirmed by Cocò & Design by means of an e-mail response sent to the e-mail address communicated by the Customer at the time of purchase. The message replicates all the data entered by the Customer that undertakes to verify its accuracy and promptly notifies any corrections in the manner described in this document. In case of non-acceptance of the order, Cocò & Design guarantees timely communication to the Client. Cocò & Design reserves the right to cancel orders deemed untrustworthy without prior notice. In this case, if the Customer has made the payment and this is already accredited, Cocò & Design will proceed to the immediate reversal of the total amount of the order. By purchasing through the Cocò & Design site, the Customer will receive a summary email, informing you that your purchase proposal is being processed and will be deemed accepted, unless otherwise notified by email or telephone by Cocò & Design within 2 working days of receipt of the summary email. Once this term has expired, the Contract on the Internet is to be understood.
3. Payment Methods
All prices are inclusive of VAT and are displayed alongside each product. Prices on www.cocoedesign.com can be subject to change without notice. Shipping costs will always be displayed automatically along with the order total and before the payment process begins. Cocò & Design provides several payment methods:
When purchasing through the PayPal payment method, at the end of the order the customer is directed to the login page of the secure PayPal server.The order amount is charged to the PayPal account at the time of order acquisition. In the event of cancellation of the order, both by the Customer and in the case of non-acceptance of Cocò & Design, the amount will be refunded to the Customer’s PayPal account. Cancellation of the order is possible until the same is not yet in the process of evasion. In order to cancel the transaction, Cocò & Design cannot be held liable for any direct or indirect damages caused by delayed payment of the amount committed by PayPal. At no time during the purchase procedure Cocò & Design is able to know the Customer’s financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No Cocò & Design computer archive contains or preserves such data. For each transaction executed with the PayPal account, the Customer will receive a confirmation email from PayPal.
- Bank Transfer
Bank transfer to the following coordinates: IT29N0200814112000104197090. In case of bank transfer, the goods will be shipped after receipt of the amount on the bank account indicated.
Shipping terms and conditions
For orders placed on www.cocoedesign.com, the goods can be sent to your home by road courier or if express courier is required for Italy for Europe.
Cocò & Design can accept orders with delivery across European territory, subject to the limits expressly indicated in the product data sheets. All orders relating to DolceCocò and Casacocò furniture will be shipped from a minimum of 15 days to a maximum of 30 working days after receiving payment. If there are more products in the same order to be sent to the same address, the order will be processed in a single solution. On www.cocoedesign.com site next to each product not immediately available is indicated the expected delivery time. These delivery times are purely for indicative purposes and, while being respected, Cocò & Design does not assume any commitment or guarantee that they will be respected. Under no circumstances will Cocò & Design be liable for direct and / or indirect damages for delayed delivery. We are contracted with couriers like BARTOLINI, SDA, DHL, UPS. The customer will always be able to trace their shipment through the courier site and will be entitled to two attempts of delivery. Delivery takes place from Monday to Friday, excluding public holidays, in the normal working hours (9-13 14-18). If the recipient is absent, couriers will leave a “delivery request” alert with the information necessary to be able to contact and agree a new delivery or withdrawal of the goods at the branch of expertise. Cocò & Design daily carries out the electronic tracking of its shipments to verify their ending. In case of any difficulty, we are always active in trying to solve any problems.
With regard to the delivery address of the parcel, we kindly recommend Clients to return and complete the address where you are physically present, alternatively opt for the address of place of work, or another family member etc. , carefully compiling all data (postcode/zipcode number, surname on the bell, internal number, floor, etc.) to avoid unpleasant inconveniences. When delivering the Products by the courier, we advise the Customer to verify that the number of packages corresponds to that indicated in the shipping document and that the packaging is intact and there is no damage or obvious alterations. Any damage to the packaging and / or the product or the lack of correspondence with the number of packages must be immediately challenged by the Customer who will have to provide a written copy of the document remaining with the courier with the word “CONTROL RESERVE”, specifying in as much detail: the type of damage, the number of the parcel, etc. Once the document has been signed by the courier, the Customer will not be able to object to the features of the delivery. Cocò & Design does not in any case respond to any undesired damage following the above mentioned procedure. Any problems regarding the physical integrity, correspondence or completeness of the Products received must be reported within 7 days of delivery by contacting Cocò & Design which will open a practice of damage, theft or anomaly necessary for the replacement of the goods. In the case of damaged goods, in order to verify the presence and extent of the damage to the physical integrity of the Products caused by the transport, all of this will necessarily have to be documented in digital format, to be taken before opening , attached to the communication and addressed to Cocò & Design along with the scan of the courier bulletin with the specifications of the reserve. In any case, no liability can be charged to Cocò & Design in the event of a delay in ordering or delivering what is ordered.
2. Shipping Costs:
Shipments to Italy and Europe are free.
We kindly ask the client’s attention on the days when the courier does not deliver in accordance with his terms of service:
- on Saturdays and Sundays
- on midweek public holidays
- during the holiday period set by the category of haulier
- on days and times where the urban and / or extra-urban traffic is prohibited for administrative purposes
- on days where, by local custom or by the disposition of the Public Administration, warehouses and / or offices, stores and companies remain closed
- For acts of God or fortuitous events
- for staff strikes
3. Delivery times
Declared Production Times should be interpreted as predictions based on the statistics of previous orders for the same product type: each single product sheet indicates the production times required for the product in question;
In view of the nature of the “goods to be manufactured for which the purchase of raw materials is necessary” is provided by law “an additional period appropriate to the circumstances” within which a possible production delay is considered to be “reasonable in relation to the circumstances “Cocò & Design undertakes to carry out the goods shipment within the terms indicated in the product card.
Cocò & Design is constantly working to comply with the punctuality of the times indicated, in the hope of anticipating them; we kindly ask you to check the product sheets and the Shipping page for information on the average availability time and, if necessary, contact Customer Service before purchasing if delivery times are suitable for your purchase decision. Finally, we should point out that planned productions and deliveries in periods prior to Christmas holidays or summer holidays may be subject to substantial delays related to the contingency period (even a minimum unexpected delay before a closing period such as Christmas holidays or August closing may cause a delay of delivery at the reopening of January and September).
There is no installation of online shop furniture, but delivery is only on the road floor (truck side). Each product on the Casacocò line is accompanied by an assembly card which can be downloaded from cocoedesign.com; however, due to the delicateness of assembly operations, it is advisable to install by specialized personnel (as expressly stated in the assembly instructions)
Right of withdrawal
According to the Consumer Code, if the Customer is a Consumer, he has the right to withdraw from the Purchase Agreement for any reason without the need for explanation and without any penalty. The products specifically ordered for the Customer are exempt.
The right of withdrawal is not allowed to legal persons (eg companies, resellers, etc.) and to persons who act for purposes related to their business.
In order to exercise the right of withdrawal, the customer will simply send a notice to Cocò & Design within 14 days of receipt of the goods. The communication must be sent only by registered letter with acknowledgment of receipt addressed to: Cocò & Design srl with registered office in Via Enrico Grazi 7, 52100 Arezzo. Once the notice of withdrawal has been received, Cocò & Design will promptly notify the Customer of the instructions for the return of the Products, which must take place within 14 working days of receipt of the return instructions; the redemption costs will be entirely borne by the Customer; the cost incurred for the first consignment shipment will be refunded.
However, the right of withdrawal is subject to the following conditions:
- The right applies to the Products purchased in their entirety; it is not possible to pursue only part of the Products purchased;
- Shipping costs (both in advance and in case of return) are always borne by the Customer;
- Cocò & Design Products are sold in special packaging, in some cases of particular value with specific workmanship; such packages are considered to be an integral part of the Products. Therefore, in order to regularly exercise the right of withdrawal by the Customer, the purchased goods must be intact and returned in their original packaging, complete in all parts (including packaging and any documentation and equipment to limit damage to the original packaging) .
- The shipment, up to the proof of receipt at Cocò & Design, is under the full responsibility of the Customer;
- In the event of damage to the goods during transport, Cocò & Design will promptly notify the Customer;
- Cocò & Design shall not be liable for damages, theft or loss of any Returned Products;
- upon arrival at Cocò & Design, the Product will be tested to assess any damage or tampering that is not caused by transportion. If the original product, packaging and / or packaging is damaged, the Customer will terminate the right of withdrawal as follows.
For products returned intact, Cocò & Design will refund to the Customer the entire amount already paid, by wire transfer, within 14 days of returning the Product. It will be the responsibility of the Customer to provide the bank coordinates on which to obtain the refund (Cod. ABI – CAB – Current Account Manager Account).
The Customer will terminate the right of withdrawal for lack of the essential integrity of the Products (packaging and / or content), in cases where Cocò & Design certifies:
- The lack or damage to the outer packaging;
- The lack of original interior packaging;
- The absence of integral parts of the Product (accessories, parts);
- Damage to the Product for causes other than its transportation
In the event of termination of the right of withdrawal, Cocò & Design will return the purchased goods to the Customer, charging the same with the shipping costs and no refund will be paid for the price paid.
Request for replacement of an item
The replacement procedure for a Product or its component may be triggered as a result of one of the following occurrences:
- Cocò & Design was mistakenly sent a product other than the one ordered by the customer and therefore not in its order. Should this occur, the Customer must refrain from opening the box and immediately report to Cocò & Design by email the error in order to allow for appropriate verifications;
- The Product is incomplete in some of the components listed on the Site. In each of the cases listed above, the shipping costs will be borne by Cocò & Design and the return shipping will be effected by express courier.
If the Customer requires replacement of a Product, it is advisable to contact Cocò & Design before, e-mail address firstname.lastname@example.org.
Cocò & Design reserves the right to inspect the Product before accepting the Return. If all the required conditions are met, the Product will be replaced as soon as possible. In the event that Cocò & Design does not have the Product to be replaced, it will refund the Product Price within 10 days of receipt of the Product by bank transfer, upon notification of bank coordinates by the Customer. In the event that the conditions of resale as set forth in this Article are not respected, the returned Product will not be accepted and the Customer may choose to return the Product purchased by charging the Returns. In case of denial of the shipment, Cocò & Design reserves the right to withhold the Product and the corresponding amount.
All products sold by Cocò & Design are covered by the manufacturer’s conventional warranty and 24-month warranty for defective compliance pursuant to Legislative Decree 24/02 on Sale and Warranty of Consumer Goods. In order to benefit from warranty service, the Customer must keep the purchase invoice. The 24-month warranty pursuant to Legislative Decree 24/02 from the date of delivery and applies to the Product that has a defect of conformity, provided that the Product itself is used correctly, respecting its intended use and provided in the attached technical documentation. This guarantee is reserved to the private consumer customer (hereafter referred to as “Private Customer”), as such a person who buys the goods for purposes other than their professional activity, or makes a purchase without specifying in the order form a reference to VAT number. In the event of a lack of conformity, Cocò & Design will provide, without charge to the Customer, the restoration of the Product’s compliance by repairing, replacing or reducing the price until the contract is terminated. The Private Client shall cease to be covered by the Warranty Rights unless he or she denies it by registered mail to Cocò & Design. failure to comply within two months of the date on which the defect was discovered. For all other Customers, the warranty is 12 months from the date of delivery and the Customer waives the rights provided for in the Warranty if he / she does not file a complaint by registered mail to Cocò & Design the failure to comply within eight days from the date on which the defect was discovered. In the event that, for any reason, it is not able to make a Customer a Guaranteed Product (restored or replaced), Cocò & Design may at its sole discretion refund the full amount paid or replace it with a Product of Characteristics equal or higher. No damage may be required from Cocò & Design for any delays in repairs or replacements. In cases where the application of the guarantees provides for the return of the Product, the good will have to be returned by the Customer in all its parts (including documentation and ancillary equipment).
Act of God
Cocò & Design will not be considered defaulting on its obligations if the performance is delayed due to an act of God. This means any event beyond the reasonable control of Coco Design control, such as: natural disasters, acts of terrorism, storms, floods, fires, riots, acts of sabotage, a ban on trade, strike, suspension of energy, failure equipment, transportation delays caused by the same reasons mentioned here as the act of God circumstances, orders from the civil authorities, acts, regulations or orders of any governmental authority, acts of war, Internet outages, acts or Customer omissions. Contractual deadlines are postponed to the time needed to overcome the consequences of an act of God. In the event that the act of God lasts for more than 1 month, both parties will be able to settle the contract and the parties will agree in good faith on the consequences of such a resolution.
Cocò & Design declares that all products in the catalogue are marketed and conform to the standards and conform to European Union standards. Cocò & Design does not accept any possible deviations from the standards of countries that are not members of the European Union and / or their approval of the Products themselves to those countries.
Il Cliente dichiara e garantisce quanto segue:
- being a consumer as provided for in art. 3 of the Consumption Code;
- to be an adult;
- that the data provided for the performance of the Contract is correct and true.
Any complaint should be addressed to Cocò & Design srl with registered office in Via Enrico Grazi 7, 52100 Arezzo.
This contract of sale is understood to be concluded in Italy and governed by the Italian Law. For settlement of disputes arising out of the conclusion, interpretation and execution of this Agreement, if the customer is a consumer, the territorial jurisdiction is that of the reference court of his residence; in all other cases, the territorial competence is exclusively that of the Forum of Arezzo.
Intellectual and industrial property rights
Cocò & Design informs that the site, as well as all the trademarks and distinctive signs used in connection with the sale of the products proposed, are protected by applicable intellectual and industrial property rights and that it is forbidden for any kind of reproduction, communication, distribution, publication or alteration or transformation, in any form and for any purpose they occur.